Frequently asked questions
Here you’ll find answers to the questions we receive most often. We want to make your shopping experience as smooth and enjoyable as possible, which is why we’ve clearly gathered all the essential information for you in one place.
Ordering & shipping
What are the delivery times?
Orders within the Netherlands and Belgium are delivered within 1 to 2 business days.
For other countries, delivery takes 2 to 4 business days.
What are the shipping costs?
Orders from €100 qualify for free shipping.
For orders under €100, we charge €6.95 for shipping.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive an email with a tracking link to follow your package.
Returns & refunds
Can I return my order?
Yes. You can return your order within 14 days of receipt.
What are the return costs?
Return costs are the responsibility of the customer, unless we made an error. In that case, we will cover the costs.
What conditions must a return meet?
Returned items must be unworn, undamaged, and in original condition.
Products & contact
How does the sizing fit?
Our items fit true to size. Unsure about your size? Feel free to contact us for personalized advice.
How can I contact you?
You can reach us via email at info@ilocollections.nl.
We typically respond within one business day.